Just as Synchronet is developed by volunteers, it is supported by volunteers.
No one is obligated to help anyone else with Synchronet. However, Synchronet sysops, users, and (especially) its developers, are usually very interested (and often feel compelled) in helping other sysops, users, and developers understand and overcome technical issues, of all kinds, related to Synchronet. These "support-givers" are strictly volunteers, spontaneously giving of their free time, to help others enjoy Synchronet as much as possible.
The primary Synchronet support-giver is also the primary developer and author of this document, Rob Swindell (AKA digital man). Generally speaking, the information provided by me can be trusted to be the most accurate and researched. I do my best to provide complete and accurate answers to questions, and no one is more intimate with the inner-workings of Synchronet than I. However, I discourage direct e-mail support as we want others to be able to learn from the questions and experiences of others, as well as give an opportunity for other Synchronet support-givers to field questions as much as possible.
"hey man my bbs took a crap again."
Thank you for taking the time to read this document. And thanks in advance for taking into consideration the recommendations made here for getting good technical suport in the future. As a nod to support-givers, include a "Huzzah!" in support messages (subject or body). This single word will let us know that you've read this document and agree to the principles out-lined here, and it just might give your support question a little boost in priority (no promises). For those who haven't bothered to read this document, let them wonder aloud what this secret handshake is all about. ;-)
Copyright © 2003 Rob
Swindell
$Id: support.html,v 1.6 2006/01/31 23:49:59 rswindell Exp $